Privacy Policy

1.Who we are

Panda Glass is a factory-direct manufacturer of premium perfume glass bottles, pumps, closures, and packaging cartons, headquartered in Wuxi city,Jiangsu Province, China. We supply fragrance brands, private label operators, wholesalers, and OEM partners across Europe, North America, the Middle East, and worldwide.

• Company: Jiangsu Panda Packaging Co., Ltd.
• Website: https://pandaglass.com
• Contact Email: info@pandaglass.com
• WhatsApp: +86 139 2123 9888

2. What Information We Collect

When you interact with our website, we may collect the following categories of personal data:

Information You Provide Directly

• Full name
• Business email address
• Mobile phone number
• Company name and role
• Message content submitted via our enquiry or quote request forms

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on site
• Referring URLs and search terms
• Device type and operating system

Communication Records

• WhatsApp message threads initiated via our website contact buttons
• WeChat contact records where you initiate contact with our team

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries — processing quote requests, sample requests, and product questions submitted via our contact forms
• To provide our services — communicating with you regarding orders, specifications, sampling, and production timelines
• To improve our website — using aggregated analytics data to understand how visitors navigate and use our site
• To send relevant communications — where you have subscribed to our newsletter or requested updates, we may send industry news, product launches, and trade show announcements
• To comply with legal obligations — retaining records as required under applicable law

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR — EEA Visitors)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Contractual necessity — processing required to respond to your enquiry and fulfill any resulting order or agreement
• Legitimate interests — improving our website, communicating about our products and services, and maintaining business records
• Consent — where you have explicitly opted in to receive our newsletter or marketing communications
• Legal obligation — where we are required by law to retain or process certain data

You may withdraw consent at any time where consent is the basis for processing, without affecting the lawfulness of processing carried out prior to withdrawal.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and gather analytics data.

Types of cookies we use:

• Essential cookies — required for the website to function correctly, including session management and form functionality
• Analytics cookies — we use Google Analytics to collect anonymized data about website traffic and visitor behavior. This data is aggregated and does not identify individual users
• Marketing cookies — where applicable, used to understand the effectiveness of our communications

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. For EEA visitors, we obtain consent before placing non-essential cookies in accordance with GDPR requirements.

For more information on Google Analytics data practices, visit: https://policies.google.com/privacy

6. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your information with:

• Service providers — third-party tools and platforms that support our website operations, including Google Analytics, our email service provider, and our website hosting provider. These parties are contractually bound to handle your data securely and only for the purposes we specify
• Communication platforms — where you contact us via WhatsApp or WeChat, your communications are subject to the respective privacy policies of those platforms
• Legal authorities — where we are required by law, court order, or regulatory authority to disclose information

All third-party service providers we engage are required to maintain appropriate security standards for any personal data they process on our behalf.

7. International Data Transfers

Panda Glass is based in China. If you are located in the EEA, United Kingdom, or other regions with data protection laws, please be aware that your personal data may be transferred to and processed in China, where data protection laws may differ from those in your jurisdiction.

Where such transfers occur, we take appropriate steps to ensure your data is handled with an equivalent level of protection, including through the use of contractual safeguards where required.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including:

• Enquiry and contact form data — retained for up to 3 years from the date of last contact, to support ongoing business relationships and respond to follow-up enquiries
• Order and transaction records — retained for up to 7 years in accordance with applicable business and tax record-keeping requirements
• Analytics data — retained in aggregated, anonymized form for up to 26 months, in accordance with Google Analytics default retention settings
• Newsletter subscriber data — retained until you unsubscribe or request deletion

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

For EEA / UK visitors (GDPR rights):

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your personal data, subject to legal retention obligations
• Right to restrict processing — request that we limit how we use your data in certain circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to lodge a complaint — you have the right to lodge a complaint with your local data protection authority

For all visitors:

• You may unsubscribe from our newsletter at any time using the unsubscribe link in any email we send
• You may request that we delete your enquiry or contact records by emailing us directly

To exercise any of these rights, please contact us at: info@pandaglass.com

We will respond to all legitimate requests within 30 days.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• SSL encryption for all data transmitted via our website (https)
• Access controls limiting data access to authorized personnel only
• Regular review of our data handling practices

While we take reasonable steps to protect your data, no method of internet transmission is completely secure. We cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, YouTube, X/Twitter) and communication platforms (WhatsApp, WeChat). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

12. Children’s Privacy

Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

Panda Glass Email: info@pandaglass.com WhatsApp: +86 139 2123 9888 Website: https://pandaglass.com

For EEA visitors with unresolved concerns, you also have the right to contact your local data protection supervisory authority.